At PureHarvestly, we care about the quality of our products and your overall experience. If you’re not completely satisfied with your purchase, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible:
- Items must be unused, unopened, and in original packaging
- The product must be in the same condition as received
- Proof of purchase is required
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used products
- Perishable goods
- Personal care items once opened
- Gift cards
- Clearance or final sale items
3. Refunds
Once your return is received and inspected, we will notify you of the status.
If approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days depending on your bank or provider
Shipping costs are non-refundable, unless the return is due to our error.
4. Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item received
To request an exchange, please contact us at info@pureharvestly.com
5. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
We will resolve the issue with a replacement or refund as quickly as possible.
6. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- PureHarvestly is not responsible for lost return shipments
7. Order Cancellations
Orders can be canceled within 12 hours of purchase.
After that, orders may already be processed or shipped.
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If you still need help, contact us at info@pureharvestly.com
9. Contact Us
For any questions about returns or refunds, please contact:
PureHarvestly
Email: info@pureharvestly.com